Service - Hansvedt EDM

The EDM process is basic and simple in one operation and then intricate and complex in another. One machine can blast out the metal while another can cut to the highest tolerances. Sometimes you have to do both on the same machine and that's where our knowledge and experience can really help. The essence of quality service is getting your machine back in order and insuring the entire system works as designed.

Our goal at Hansvedt EDM is to provide you with this level of service promptly and at rates you can appreciate. The Hansvedt Fast Response Team has been doing this for many years. We enjoy the work and are satisfied only when the job is done right. We've built this company on those ideals and our reputation is our badge.

We maintain a large parts inventory for many models of quality EDM machine tools and power supplies to insure our work is completed efficiently. We can advise, guide and supply you in your efforts to help yourself if you choose to do so. If you have any questions about our company or services we provide, we're just a phone call away.

WHAT BRANDS DO YOU SERVICE?

We service all the top quality brands such as Hansvedt, Cincinati-Milicron, SouthBend/Ingersol, Hurco, and ELTEE Pulsatron.

HOW SOON AND WHAT DOES IT COST?

We are the fastest responding EDM service organization you will find. Many times we can help customers over the phone isolate a problem to a board or component, but when problems are more severe, we can make a flying trip right to your doorstep. Really, we have our own private plane and we’re not afraid to use it! Some customers prefer to ship their equipment to us for repair at our facility where we have test fixtures, machines, parts inventory and a huge technical library. Our normal in-house repair turnaround time is two weeks. See our service rates page for pricing details.

WHAT ELSE DO YOU DO?

Our staff has been involved in the manufacturing, service, and engineering of EDM equipment for over fifty years. We are well equipped to do service and repair, preventative maintenance, reliability upgrades, installations, machine rebuilds, application specific modifications, power supply refurbishment and custom engineering projects. We can do it!

CAN I GET HELP ON THE PHONE?

Got a problem with EDM equipment or an application? Many times we can solve problems or help you out with a phone call.

TROUBLESHOOTING by PHONE - 217 893-4277 (Fax: 217 893-1887)

Many times we can help customers isolate a problem to a board or component over the phone, but it helps if you can do some preliminary checks before you call. It is a great benefit if you have service manuals or schematics and a good digital voltmeter and know about basic electrical systems.

The better we understand your situation, the better chance we have of being successful in getting your machine operational. Inquiries by FAX will get you the best results in most cases because it allows us the opportunity to discuss the problem and respond at our convenience during the day. However, we always welcome your phone call and will help you if we can.

Troubleshooting Consulting Hours
Telephone consulting hours are 8:00 AM to 5:00 pm Monday through Friday (Central time).
FAX consulting responses are normally same day but guaranteed within 24 hours if received Monday through Thursday by 5pm Central time.

GETTING STARTED

Please provide the following information if you are contacting Hansvedt EDM for troubleshooting consulting by phone or FAX.


* Company name * Phone and FAX numbers * VISA or Master Card number * VISA or Master Card Expiration date * Card holder name * Contact person * Make and model of equipment * What is the recent history of the equipment? * Has it been operating normally?	* Has it been moved? * Has it been getting worse over time? * Has anyone else been working on it? * Have there been thunderstorms in your area recently? * Have other machines failed recently? * Have there been brownouts or power problems? * When were filters changed last? * What is the specific problem with the machine? * Do all machine operators have the same problem or results?

CAN YOU CALL ME WHEN YOU ARE IN MY AREA?

Yes. Just send us email or give us a call. This is an excellent way to divide up the travel expenses between several businesses, saving you on your bottom line.